FAQ

FAQ

These answers summarise our main service policies.

Questions and answers

What products do you sell?

Our store offers home and garden goods. Depending on current availability, this may include lighting, furniture, décor, storage, heating, kitchen and related household products. The current catalogue and product pages show the available range.

Is delivery free?

Yes. Standard delivery to valid addresses within the United Kingdom is free.

How long will delivery take?

Orders are normally processed in 1–2 working days. Estimated transit after dispatch is 4–6 working days, giving a normal total estimate of 5–8 working days.

Will I receive tracking?

Yes. We provide available tracking information after dispatch. It may take a short time for the carrier’s first scan to appear.

Can I return or exchange an item?

Yes. You may request a return or exchange for any reason within 30 days after delivery. You do not need to give a reason. Statutory UK cancellation and faulty-goods rights also remain available.

Who pays return shipping?

We pay the return shipping for an approved return or exchange and provide a prepaid label or equivalent free method. There is no restocking fee.

When is a refund processed?

An approved refund is returned to the original payment method. We process it within 10 working days and always within the deadline required by UK law. Your bank or provider may take additional time to display it.

Which payment methods can I use?

Prices and payments use GBP. The methods actually available are the options displayed at checkout.

Can I cancel before dispatch?

Contact us as soon as possible. If fulfilment can still be stopped, we will cancel the order and reverse or refund payment. After dispatch, the return and statutory cancellation terms apply.

How do I contact you?

Email Support@storeharvese.top, telephone 7597798967, or write to 326 Castle Street, Swansea, Wales, SA1 4BG, United Kingdom. Customer service hours are Monday to Friday, 9:00 AM–5:00 PM (store local time).

Contact

Email: Support@storeharvese.top
Telephone: 7597798967
Business address: 326 Castle Street, Swansea, Wales, SA1 4BG, United Kingdom

Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (store local time).